You can find answers to the most frequently asked questions at https://shellrecharge.com/en-gb/support.
Please call us on +44 (0) 203 868 1036 if you require 24/7 emergency phone support for technical problems or malfunctions at a private or public charge point, in the app or with your charge card. You can reach our sales, installation, finance, and customer service departments by using the same phone number on weekdays from 09:00 - 17:30. If you'd prefer to email us, please send it to customerservice@shellrecharge.com.
When a public charge point doesn’t work, please call the operator of that charge point. Their contact information can be found on the charge point itself and is also available on our Shell Recharge app. While we want to help you, we cannot remotely operate charge points from other charge point operators.
