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I recently forgot my Shell Drivers' Club card. How do I get my points back?

  • Updated

If you forget your Shell Drivers’ Club card please take a photo of your receipt and you can chat to us below and send across your photo between 8:00AM and 4:45PM Monday to Friday; or email an image to driversclub@shell.co.uk.

Please provide your Shell Drivers’ Club card and the following pieces of information as registered: 1) date of birth and 2) either postcode or e-mail address.  Please also provide the reason why your points were not applied.

Examples of this include: ‘I forgot my card’ ‘My card would not scan’ ‘My app was not working so I could not access my digital card’.

If, at Shell's discretion, it is determined that points should be applied to your account, these will be credited within 5 days from receipt of receiving the request.  Please ensure you contact us within 7 days of your purchase. 

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