If you forget your Shell Drivers’ Club card please take a photo of your receipt and email an image to firstname.lastname@example.org.
Please ensure to provide your full name, Shell Drivers’ Club card number, postcode and the reason why your points were not applied.
Examples of this include: ‘I forgot my card’ ‘My card would not scan’ ‘My app was not working so I could not access my digital card’.
If, at Shell's discretion, it is determined that points should be applied to your account, these will be credited within 5 days from receipt of receiving the request. Please ensure you contact us within 7 days of your purchase.