Articles in this section

See more

What happens if there’s no mobile phone signal?

  • Updated
  • Pay at Pump won’t work as it requires a 3G or 4G signal
  • we have free Wi-Fi at many Shell service stations for you to use if the mobile phone signal is too weak for Pay at Pump to work.

you'll need to make sure your GPS  or location services are enabled.

Was this article helpful?
32 out of 86 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.

Online Request Forms

You can also send us a request via web form.

Shell Go+
Shell Drivers Club
Shell Stations General Enquiries

Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
Shell Go+ reward programme, press 1
For questions about Shell forecourts, please press 2
If you’re calling to speak to Shell Energy about home energy or broadband, it’s 3
For help with technical information about fuels or lubricants, press 4
Or for electric vehicle Shell Recharge, press 5