If you've forgotten your password:
- go to the sign in screen
- click ‘Forgot your password’
- enter your email address and simply follow the instructions.
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Select Sign in
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Click Forgot your password
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Click RESET PASSWORD
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Check your email!
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From your email select RESET PASSWORD
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Choose a new password
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Password changed
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If you’ve forgotten your PIN:
- when the screen appears asking to enter your PIN, select ‘Reset PIN’ link
- enter your Shell account password and click next
- enter a new PIN
- re-enter your new PIN
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Select Reset PIN
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Enter your Shell Password
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Create a PIN
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Re-enter the PIN
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Your PIN has been changed!
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If you've also forgotten your email or you still can't access your account, contact us with the details below, and we'll be happy to help.
