If you've forgotten your password:
- go to the sign in screen
- click ‘Forgot your password’
- enter your email address and simply follow the instructions.
Select Sign in |
Click Forgot your password |
Click RESET PASSWORD |
Check your email! |
From your email select RESET PASSWORD |
Choose a new password |
Password changed |
|
If you’ve forgotten your PIN:
- when the screen appears asking to enter your PIN, select ‘Reset PIN’ link
- enter your Shell account password and click next
- enter a new PIN
- re-enter your new PIN
Select Reset PIN |
Enter your Shell Password |
Create a PIN |
Re-enter the PIN |
Your PIN has been changed! |
If you've also forgotten your email or you still can't access your account, contact us with the details below, and we'll be happy to help.