Check that you have opted into the carbon offset programme via the Shell App or your online account. If you have opted in and still have not been charged, a small percentage of our Service Stations are still working to update their IT systems. Please be assured that your carbon is still being offset.
For more information refer to the Terms and Conditions Carbon emissions terms and conditions | Shell UK
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
You can also send us a request via web form.
Shell Go+For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
Get phone number
Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
Tweet us @ShellStationsUK