Articles in this section

See more

When do I get billed for my charging sessions?

You can of course pay-as-you-go with a contactless card for your charging sessions

However, to make the experience as seamless as possible, we recommend that you download and use the Shell Recharge app for your charging. This way, you'll receive one monthly invoice for all of your charging sessions and you'll also be able to view your charging history, use our route-planner functionality, and more. Our cheapest prices are always available when you pay using the Shell Recharge app<,/p>

You will receive your consolidated invoice towards the end of each billing cycle. This will be charged to the payment method that is registered to your account.<,/p>

Was this article helpful?
0 out of 0 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.

Online Request Forms

You can also send us a request via web form.

Shell Go+
Shell Stations General Enquiries

Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5