Articles in this section

See more

Charge point briefly starts charging but then stops

Possible cause
Card not read because the charge card is not linked to the charge point. Guest use of the charge point is disabled.

Solution
Link the charge card to your charge point at account.shellrecharge.com .
Was this article helpful?
0 out of 4 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.

If you are a Shell Recharge customer, please note that live chat is currently not available for you.

Online Request Forms

You can also send us a request via web form.

UK Shell Go+ Rewards Enquiries

Shell Service Station Enquiries

Shell Recharge - On the Go Charging (Cards, Billing & Payment)

Shell Recharge - For chargepoints at home or at business locations