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Charge point does not recognise the charge card

Possible cause
  • The card is not a charge card, but e.g. a credit card.
  • The card is defective RFID reader at the charge point no longer works

Solution
  • Check that your lease card is not just set for petrol.
  • Check whether your card is worn or torn. If so, request a replacement free of charge from us.

Contact Shell Recharge if none of the above solve the problem.
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