We want to help you prepare optimally for the installation of your charge point and check all points below before your appointment. 
Need to change your installation date? Please contact +44 20 3868 1036 at least 3 business day prior to your scheduled install date to let us know and prevent cancellation costs from being charged. 

Before installation 

• Ensure that you can be at home for the duration of the installation. 

• Check whether your fuse box has a mains switch. 

• Prepare for the power to be turned off for 30 minutes during installation. 

• Check that your crawl space is dry and accessible as the technician may need to access this area during the installation. 

• Make sure that the installers will have access to all the spaces they will need to work in, both inside and out. 

During installation 

• The installer will be present within 2 hours of the specified time period. 

• Together with the installer, you’ll check whether the location and the type of charge point are correct as stated in the installation plan. 

• Ensure no critical equipment is connected to the power supply before the power is temporarily turned off by the technician to connect the charge point to the fuse box. 
   

After installation 

• Review the installation of the charge point with the installer. 

• Accept and sign the work order after correct completion on the charge point. 

• Activate your account on our user platform. 

• Add the serial number of your charge point and your charge card number to your account. 

• You receive more information on setting up your account via email.