A. Scratch to WIN is a fun game in the Shell App exclusively for Shell GO+ Rewards members. To unlock the game, Shell GO+ Rewards members must simply make a qualifying transaction of £10 or more of Shell V-Power fuel (in a single transaction) at Shell V-Power fuel station in England, Scotland or Wales and scan the Shell App, card or key fob when paying at the till. Spend on electric vehicle charging is excluded from this promotion. A few moments later you can then play Scratch to WIN for a chance to win one of six instant prizes.
Q. Do I need to be a member of Shell GO+ Rewards to play Scratch to WIN?
A. Yes, participants must be a Shell GO+ Rewards member prior to making a qualifying transaction, have a registered Shell GO+ Rewards email address and installed the Shell App to be able to play Scratch to WIN.
Q. Do I need the Shell app to play Scratch to WIN?
A. Yes, Scratch to WIN is only available in the Shell App.
Q. How do I join Shell GO+ Rewards?
A. Simply download the Shell App and register. Don’t forget to opt into email communications to keep up to date on the benefits of Shell GO+ Rewards and be notified of your rewards.
Q. How much do I need to spend to play Scratch to WIN?
A. To unlock Scratch to WIN, Shell GO+ Rewards members must make a qualifying transaction of £10 or more of Shell V-Power fuel in one transaction at a Shell service station during the promotional period and scan their Shell App at the till.
Q. I paid at the pump can I still play Scratch to WIN?
A. Shell GO+ Rewards members transacting via Pay at Pump are eligible to play Scratch to WIN with a qualifying single pay at pump transaction of £10 or more of Shell V-Power fuel.
Q. Do B2B Commercial Fleet Card transactions qualify to play Scratch to WIN?
A. Shell GO+ Rewards members transacting with a B2B Commercial Fleet card are eligible to play Scratch to WIN with a qualifying transaction of £10 or more of Shell petrol or diesel where a Shell GO+ Rewards barcode is scanned as part of the transaction.
Q. How do I play Scratch to WIN?
First, participants must unlock the game Scratch to WIN with a qualifying transaction of £10 or more of Shell V-Power fuel and scan their Shell app when paying at the till. Each Scratch to WIN game can be played once. You have either up to 20 days from receiving the game to complete your single play or up to and including 6th March 2025 for your single play of that game, whichever is sooner.
1. Click on Shell GO+ Rewards Games to open the game and proceed through the screens to Scratch to WIN.
2. Rub your finger over the 3 silver tiles in the game and if you reveal 3 matching prize icons, you will receive that prize. You will win ONE (1) prize
Scratch to WIN fuel or hot drinks prizes will be automatically allocated to the winning Shell GO+ Rewards member’s account for them to redeem within their validity period. If you win Shell GO+ Rewards points, these will be automatically added to you points balance.
The prizes a participant can win in Scratch to WIN game are specified in section 5 of the Terms and Conditions available at www.shell.co.uk/scratch2025terms
Q. How many times can I play Scratch to WIN?
A. During the Promotion Period, a participant can qualify to play Scratch to WIN a maximum of 3 (three) times per day. To unlock one game the relevant conditions for participation described in section 3 of the Terms and Conditions must be fulfilled. To avoid doubt, each game requires a separate transaction at a Shell service station for a minimum of £10 or more of Shell V-Power fuel in each transaction. During the Promotion period, a participant can play Scratch to WIN a maximum of 42 times.
Q. What are the instant prizes?
A. The following instant Scratch to WIN prizes will be automatically assigned into winning Shell GO+ Rewards member’s account. For more information refer to section 5 of the Terms and Conditions available at www.shell.co.uk/scratch2025terms
- £100 of Shell V-Power fuel
- £50 of Shell V-Power fuel
- £5 of Shell V-Power fuel
- 25% off the price of a hot drink
- 200 Shell GO+ Rewards points
- 10 Shell GO+ Rewards points
Q. Do I need to be opted-in to receive communications to play Scratch to WIN?
A. Any participant who has consented to receive push notifications in the Shell mobile application will be informed after one hour of the fulfilment of the qualifying transaction that they have unlocked Scratch to WIN.
Q. I did not scan my Shell GO+ Rewards app at the till, can I still play Scratch to WIN?
A. Scratch to WIN can only be unlocked by Shell GO+ Rewards members who scan their Shell GO+ Rewards barcode at the till with a qualifying transaction of £10 or more of Shell V-Power fuel. It is not possible to unlock the game without scanning your Shell App or your Shell GO+ Rewards card or key fob at the till.
Q. I haven’t received my fuel reward, what should I do?
A. Contact our Customer Service Centre via GoPlusCSCUK@shell.com
Q. Can I opt into marketing communications just for this promotion and opt out again later?
A. Yes, you can opt into and out of marketing communications at any time via your Shell GO+ Rewards app: tap on More / Settings / and toggle on the Email Notifications for Shell GO+ Rewards.