If this happens please delete and reinstall the app to see if your visit counter has been updated. If this doesn't work please get in touch with our customer service team via live chat at www.goplus.shell.com with a picture of the receipts showing your transaction for your missing visits.
You can launch a live chat by clicking on the red "Help" button at the bottom right hand corner of the screen on our website (www.goplus.shell.com) from 8:00-16:45 Monday to Friday.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
You can also send us a request via web form.
Shell Go+For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
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