You will need to spend £10 on fuel or £2 in the shop on selected products. If 2 or more of your transactions occur within 10 minutes of each other, only the first will count as a qualifying visit. Items you can purchase in the shop counts towards the visit but this does exclude tobacco, lottery tickets, spirits, phone cards and any other age restricted products.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.Shell Go+
Shell Drivers Club
Shell Stations General Enquiries
For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
Get phone number
0800 731 8888
Shell Go+ reward programme, press 1
For questions about Shell forecourts, please press 2
If you’re calling to speak to Shell Energy about home energy or broadband, it’s 3
For help with technical information about fuels or lubricants, press 4
Or for electric vehicle Shell Recharge, press 5
Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
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