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I forgot to bring my mobile phone, card and key fob. Is there another way to have my visit counted?

  • Updated

A visit cannot be counted without presenting the Shell Go+ App from your mobile phone; or without presenting your Shell Go+ card, or key fob.

However, if there is a technical issue with the till which has prevented your phone, card or key fob from being scanned you can contact our Customer Service Centre via chat by clicking on Help and Support and selecting 'Chat' function, or via email at  GoPlusCSCUK@shell.com. Please include a copy of your receipt and our team will be happy to add the visit to your account.  

 

 

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