Unfortunately any expired reward cannot be redeemed by the Shell Go+ system.
However, if you wish to be notified when you are allocated a reward to prevent rewards being missed, we recommend you opt into email communications from Shell Go+.
As a Shell Go+ Member opted into communications, you will be notified via email each time you receive a reward, you will also receive a reminder email and a final email before the reward expires.
Should you wish to opt in to communications, please follow the instructions below to change the settings of your account:
Via your online account
1. Login to your account via the Shell GO+ Website https://www.goplus.shell.com/en-gb/
2. Click on your name at the top right-hand corner of page.
3. Choose ‘My Account’.
4. Once you click on ‘My Account’, you will be redirected to a page that shows your account details. Click on ‘Communication’ at the top left.
5. You will see a list of email notifications we currently sent out to you. You can tick the box beside the specific email notifications you want to receive. Changes will be saved automatically.
Via the Shell App
1. Open the Shell app and login to your account
2. Tap on ‘Profile’
3. Choose ‘Settings’. You will see a list of email notifications we currently sent out to you.
4. Tap on the toggle on the right-hand side of the specific email notifications you want to receive. Changes will be saved automatically.
