Please close down the app and then try opening it again. If this does not work please uninstall the app and then reinstall it. If the issue persists we will be happy to help you via our customer service live chat function at www.goplus.shell.com.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
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Shell Stations General Enquiries
For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
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For help with technical information about fuels or lubricants, press 4
Or for electric vehicle Shell Recharge, press 5
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