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Why did I not get a visit in my Go+ tracker when I used Pay at Pump?

  • Updated

We are working hard to fully integrate our mobile payment function, Fill up & Go, into our Go+ reward programme.  Until this time you may experience a delay in seeing your qualifying visit appear on your Go+ tracker.  Please be aware that this delay can be anywhere between a 24 hr to 4 day (Friday- Monday) lapse time.  

If you need further help on this subject you can chat with us during business hours - 8:00AM to 4:45PM Monday to Friday.  Please click on "chat with us" which you will see below.

Alternatively you can contact us here: https://www.goplus.shell.com/en-gb/contact-us

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