Shell has done extensive research in order to formulate the highest quality fuels for our customers on the road. We test our own fuel at both retail sites and supply terminals to ensure that it is of a high quality. If you are unhappy with the fuel that you purchased then you can fill in out the form here [https://support.shell.com/hc/en-gb/requests/new] and we will look into it.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.Shell Go+
Shell Stations General Enquiries
For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
Tweet us @ShellStationsUK