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  2. Shell Drivers' Club
  3. Account Questions

Account Questions

  • When will I see my points on my Shell Drivers' Club account?
  • Why can’t I access my Shell Drivers' Club account?
  • Why do I need to give you my personal information for questions about Shell Drivers' Club?
  • My family member died. What do I do with their Shell Drivers' Club account and points?
  • How do I connect my British Airways Executive Club account to Shell Drivers' Club?
  • Why can’t I choose Avios as my Shell Drivers' Club reward?
  • Why can’t I choose Waitrose as my Shell Drivers' Club reward?
  • How do I change my Shell Drivers' Club reward choice? 
  • How do I change my Shell Drivers' Club account details?
  • The service station could not add my Shell Drivers' Club points. How do I get my points added?
  • Why am I not receiving Shell Drivers' Club vouchers?
  • When will I get my Shell Drivers' Club rewards?
  • How do I change my email address in my Shell Drivers' Club account?
  • Why do I need to register an account on the Shell Drivers’ Club website?
  • How do I close my Shell Drivers’ Club account?
  • How do I replace my Shell Drivers' Club card if lost, stolen or damaged?
  • How can I transfer points from one Shell Drivers' Club card to another card?
  • I have two Shell Drivers' Club cards and two accounts. Can I combine both accounts into one?

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