It is a legal requirement that Station staff can identify customers who are filling up and making payment. Therefore we ask motorcyclists are required to lift their visor whilst refuelling and making payment. Staff may ask you to remove your helmet to confirm you are over 16. In some areas of the country, we are supporting local police request that all motorcyclists remove helmets.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.Shell Go+
Shell Drivers Club
Shell Stations General Enquiries
For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
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