Station staff need to be able to identify that customers who are filling up and making payments at Shell service stations are over the age of 16. Therefore we may ask motorcyclists to lift their visor or remove their helmet so that our station staff can verify their age. In some areas of the country, local police have made a request for motorcyclists to remove their helmets whilst refuelling and making payments. In these areas we are supporting local police with this request and will ask that all motorcyclists remove helmets.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.Shell Go+
Shell Drivers Club
Shell Stations General Enquiries
For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
Tweet us @ShellStationsUK