We’re sorry to hear that you had a bad experience during a recent visit to one of our service stations and we’d like to put that right. Please provide our Customer Service with details:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Service Stations Webform.
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service. Please follow the link below if you would like to take our online customer satisfaction survey.