Articles in this section

See more

What happens if there’s no mobile phone signal?

  • Updated

You may find the Shell app slow to open and Pay at Pump won’t work if there is no mobile signal as it requires a 3G or 4G signal.

However, we have free Wi-Fi at many Shell service stations for you to use if the mobile phone signal is too weak to work. This will allow you to use Pay at Pump, toggle on your rewards and register your visit by scanning your barcode at the till.

You'll need to make sure your GPS  or location services are enabled.

You can also save your Shell Go+ card to your Wallet in your mobile device, this will allow you to scan your barcode and record your visit even with no mobile signal.  

Was this article helpful?
68 out of 209 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.

Online Request Forms

You can also send us a request via web form.

Shell Go+
Shell Stations General Enquiries

Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5