When a public charge point doesn’t work, you can call the operator of that charge point. The contact information can be found on the charge point, you can also find the name of charge point operator in the Shell App. 

You can also simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support