Shell Recharge
Home Charge Points
- How to prepare for my charge point installation?
- Is 1-phase charging sufficient for most connections?
- Do I need a 3-phase connection?
- What is 3-phase charging?
- What is a 'Future Proof' installation?
- Do 3-phase charging stations have balanced loads?
Electric Charging in Shell App
- I'm trying to charge using the app, but have no internet connection What now?
- How do I charge my EV away from home?
- How and where can I charge abroad?
- How do I know which charge points are available when I'm abroad?
- How are the CO2 savings calculated?
- How is VAT calculated?
Billing & Invoices
- What is a roaming network?
- How can I see VAT for charging in the Shell Recharge app?
- I am a lease driver; how do I set up automatic reimbursement for home charging?
- Do I need a subscription to enable reimbursements from my employer for business milage?
- How and when can I cancel my subscription?
- Where do I find automatic cost reimbursements in the Shell Recharge app?
About Shell Recharge
- How do CPOs and MSPs work together?
- What is Shell Recharge?
- How many Shell Recharge locations are open?
- Where can I find my nearest Shell Recharge location?
- What speed are Shell Recharge chargers?
- How many charge posts are provided at each site? Can I check the charge post is available / book one before I arrive?
How to Use Shell Recharge
- How do you convert power from AC to DC for an EV?
- What is better for my situation, AC or DC charging?
- How long does it take to charge a 22kW charger?
- Is it possible to set up AutoCharge for certain times of the day?
- Where can I find more resources, such as support guides and installation manuals?
- Does manufacturing an electric vehicle generate more greenhouse gas emissions than it saves?
Shell Recharge App
- BYD charging card
- BYD charging credit
- Can the Route Planning feature give me an arrival time?
- Does the Route Planning feature provide turn-by-turn directions like a navigation app?
- Can the route planning feature factor in weather conditions that affect range?
- Can the Route Planning feature estimate charging times?
Electric Vehicle Charging
- My charge cable is stuck in the charge point - what should I do?
- What do I do if the app won't start my charge?
- How can I charge on-the-go?
- What about brake maintenance for an EV?
- Do I need to maintain fluids of an EV?
- Does windscreen wiper maintenance differ for an EV?
Charge Cards and Costs
- For which cards do the flat rates apply?
- Do I get a better tariff when using the Shell Recharge app for public charging?<br>
- How do I order and activate my charge card?
- How do I replace a lost charge card?
- Which credit and debit cards are supported?
- How can I activate my charge card as a lease driver?