Shell Recharge
About Shell Recharge
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- What connector types are available at Shell Recharge locations?
- How many chargers are provided per location ?
- What is Shell Recharge?
- Where can I find my nearest Shell Recharge location?
- What speed are Shell Recharge chargers?
How to Use Shell Recharge
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- How do I charge when using Shell Recharge?
- How do you convert power from AC to DC for an EV?
- Should I use an AC or DC charger?
- How long does it take to charge an EV with a 22kWh charger ?
- Does manufacturing an electric vehicle generate more greenhouse gas emissions than it saves?
Electric Charging in the Shell App
- I am unable to activate my Shell Recharge charge card.
- Does the Shell App provide cross-border roaming ?
- How do I use the Shell App to recharge my EV car ?
- What EV features are available in the Shell App ?
- How can I change my vehicle preference?
- After registering and logging in, I was asked to select my vehicle type: Fuel or Electric. Why is this information required?
Shell GO+ Rewards Membership
- How many points can I earn for a charging session?
- How can I earn points on my Shell Recharge charging sessions in the Shell App ?
- I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
- How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
Electric Vehicle Charging
- I need charge cards for my business.
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- With a Shell Recharge card, do I get access to charge points and EVSEs?
- Where does the electricity come from?
- Won’t electric vehicle charging put too much pressure on the grid?
- Isn’t having electricity on a petrol forecourt dangerous? If it’s raining, am I in danger of being electrocuted?
Charge Cards and Costs
- I need charge cards for my business.
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- Do Shell Recharge charge blocking fees?
- How much does it cost to charge at Shell Recharge?
- What is a pre-authorisation fee?
- Am I limited to how much I can charge since the Shell App pre-authorizes my EV charging session?
Billing & Invoices
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- I am unable to see my invoices
- Where can I view my EV charge transactions and invoices?
- What is a roaming network?
- How can I set up automatic reimbursement for home charging?
- What do I need to do if I do not have a Visa, MasterCard or AMEX credit or debit card?
Shell Recharge Subscription
- What is a Shell Recharge Subscription?
- Do you offer a subscription trial period?
- How do I activate a Shell Recharge subscription?
- What is the price of a Shell Recharge subscription?
- How can I change my payment method for Shell Recharge Subscription?
- Do you support Subscription auto-renewal?
50five
- I have a charge point installed in my home or workplace, what does this mean for me?
- Will my billing change? Do I need to update my payment details?
- Will I still be able use my Shell App or card with my home charger?
- When should I expect to hear from 50five?
- What happens if I have an issue with my chargers? Who should I contact?
- I have ordered charge points that have yet to be installed. What will happen with these orders?
Help and Support
- I need charge cards for my business.
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- How can I get help and support when using Shell Recharge?
- Home and Business Charging Questions
- How can I delete my account from the Shell App?