Invoices are usually generated instantly and can be accessed in two places:
• In the Shell App under ‘More’ > ‘Transactions’
• In your email inbox linked to your Shell GO+ Rewards account
If you still can’t find your invoice, please check your spam or junk folder. If the issue continues, feel free to contact our Customer Service team using our live chat functionality available at Contact us | About Shell UK
Contact us
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
Chat
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.
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Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
Tweet us @ShellStationsUK