Billing & Invoices
- What is a roaming network?
- How can I see VAT for charging in the Shell Recharge app?
- I am a lease driver; how do I set up automatic reimbursement for home charging?
- Do I need a subscription to enable reimbursements from my employer for business milage?
- How and when can I cancel my subscription?
- Where do I find automatic cost reimbursements in the Shell Recharge app?
- Why do I need a subscription for my charging point?
- What's included in a Plus subscription?
- What's included in an Entry subscription?
- What happens if I lose my Xximo/Travelcard/MultiTankcard?
- Will my electricity costs still be automatically reimbursed when I use AutoCharge?
- How can I set up automatic reimbursement for home charging?
- Why did I get an invoice for my automatic charge reimbursement?
- How can I manually submit an expense report for missing reimbursements?
- How can I change the bank account for automatic reimbursement and/or guest use income?
- I am a lease driver; how can I get reimbursed for my charging costs?
- What are the differences in tariffs between AC and DC charging?
- How can I change the bank details of an existing account?
- What is the OZEV Grant for business charge points (WCS)?
- Why can I see additional charges on my bank statement?
- The payment details on the invoices are incorrect. How can I change these details?
- What do I need to do if I do not have a Visa, MasterCard or AMEX credit or debit card?
- What if I don’t want my credit or debit card to be billed anymore?
- Are my credit and debit card details safe with Shell Recharge?
- How can I get a receipt when I start a charging session via QR code?
- How can I change the email address to which invoices are sent?
- How can I get a receipt of my charging session(s)?