- Go to account.shellrecharge.com and log in with your email address and password.
- Click on Billing (indicated by a stack of coins icon) > Billing information to see all your payment accounts.
- Click on Edit on the payment account you would like to change. You can now enter a new email address for future invoices.
- Confirm the changes by clicking on Save. The new email address will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoices of that month.
Contact us
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
Chat
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
If you are a Shell Recharge customer, please note that live chat is currently not available for you.
Online Request Forms
You can also send us a request via web form.
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Shell Recharge - On the Go Charging (Cards, Billing & Payment)
Shell Recharge - For chargepoints at home or at business locations
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