To start charging your EV using the Shell App:
1. Activate your Shell Recharge charge card
2. Open the Shell App and go to ‘Station Locater’
3. Select your charging site and charger
4. Confirm the details and tap ‘Start Charge’
Safety First - Before charging, make sure your EV is:
• Parked properly
• All doors are closed
• The vehicle is powered off
Contact us
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
Chat
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.
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Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
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