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How do I change the email address for my Shell GO+ account?

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If you need to update the email address associated with your Shell GO+ account, please contact Shell's customer support centre. Here's how to get in touch:
Email: generalpublicenquiries-uk@shell.com
Phone: 0800 731 8888 (8.00AM to 5.00PM, Monday to Friday)


Step 1: Contact Customer Support and provide your Shell Go+ number, barcode number, your old email address and the new email address you would like to use for your account.
Step 2: Wait for a Response
After submitting your request, you will receive an email from Shell's customer support team. They will work with you to verify your identity and make the necessary changes to your account.

If you are having difficulty ordering your new Shell Go+ card or key fob, you can contact Shell GO+ customer service for assistance. Provide them with your complete address and they will manually order the card or fob for you.

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For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

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