Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.
For queries and complaints regarding your smart meter, billing, quote, etc. please contact Octopus Energy Limited:
Octopus Customer Services: Contact number: 0808 164 1088 Email address: hello@octopus.energy
Website: Customer support | Octopus Energy
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
You can also send us a request via web form.
UK Shell Go+ Rewards EnquiriesOur experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
Tweet us @ShellStationsUK