1.    What is Pay with points?
Pay with points is another great way we are helping Shell GO+ Rewards members save money. Members can redeem their points against their transactions at till.

2.    How do I Pay with points?
You simply scan your Shell App, card or key fob and inform the Customer Service Champion that you’d like to pay with points. Your points will be redeemed against your transactions at till.  

3.    What can I use Pay with points for?
Pay with points can be redeemed against fuel (not applicable for Shell Recharge) and/or selected in-store products purchases.

4.    I tried paying with less than 200 points and it didn’t work?
The minimum amount of points that can be redeemed in any single transaction is 200. The redemption value is equal to £1.

5.    I’m a new member of Shell GO+ Rewards, when I can start using Pay with points?
You can start redeeming points only once you have earned 25 points by making purchases of fuel, Shell Recharge and/or selected in-store purchase, excluding bonus points.

6.    I tried paying with an uneven number of points, why didn’t this work?
Members can only redeem an even number of points in any transactions. E.g. 246 points. If an uneven number of points is selected, then it will be rounded down to the closest even number.

7.    Can I Pay with points when using Pay at Pump?
Yes, in a transaction when you pay with your personal method of payment.

8.    Can I Pay with points with my Shell GO+ Rewards card or key fob? 
Yes, you can. Please remember to scan and let the Customer Service Champion know you’d like to pay with points. It is easier to track your ongoing points balance if you download the Shell App and log into your Shell GO+ Rewards account.

9.    Do I need to pay for the full value of the transaction when using my points, or can it be a partial payment?
You can redeem your points for any amount up to and including the full value of the transaction, however the minimum amount of points that can be redeemed in any single transaction is 200.

10.    Can I use Pay with points at all Shell service stations?
Yes, you can pay with points at all Shell service stations in the United Kingdom subject to Shell GO+ rewards terms & condition.

11.    If I purchased a product using points and then request a refund, will my points be returned to my account? 
No, points used for redemption cannot be returned to your account. Products purchased using points can only be exchanged for good(s) of an equal value, subject to Shell GO+ rewards terms & condition.

12.    Can I redeem points and not be a member of Shell GO+ Rewards?
No, you need to be a member of Shell GO+ Rewards in order to redeem points on fuel and/or selected in-store products purchases.

13.    Is there a maximum number of points I can redeem?
Yes, you can redeem up to 5,000 points per day.

14.    Can I redeem points when using my Shell Fleet & CRT cards for payments?
No, you may not redeem points when paying with Fleet or CRT cards.  

15.    Can I redeem points in transactions which include special discounts/offers and/or earning of stamps?
Yes, you can redeem points in transactions which have had offers, discounts or stamps applied to it.

16.    I tried redeeming my points in a transaction and it didn’t work. What should I do next? 
Customers can connect to the Customer Service Centre by selecting in their Shell App:
"More" then "Help Centre", followed by ''Chat" to discuss the issue. Customer can make use of the chat option with live agents between the hours of 8 am to 4.45 pm UK time.

17. Can I pay with points at all Shell service stations?
You can pay with your points at most Shell service stations, however you currently can’t pay with points at the following Shell service stations: 

• Threeways Garage
• Tollgate Service Station
• Ramper Service Station
• Queensway Service Station
• Sandwell Service Station
• Hales Service Station
• Watermill Service Station
• Victoria Service Staion
• Fossoway Garage
• Rowborough Filling Station
• Marsland Service Station
• Victoria Service Staion
• Fossoway Garage
• Watermill Service Station
• Marsland Service Station
• Queensway Service Station
• Hales Service Station