If you have any questions regarding the Shell fuel card, you can reach out to Shell's Fleet Solutions team for assistance. They can assist with any questions related to your Shell fuel card, such as inquiries about billing, transaction history, fuel discounts, and more.
To contact the Fleet Solutions team, you can call Shell Cards Customer Service at +44 800 731 3131. Alternatively, you can send an email to generalcardrequests-uk@shell.com.
It's essential to have your fuel card information handy when contacting customer support. This information includes your fuel card number, the name of your company or organization, and your contact details. Providing this information will help expedite your inquiry and ensure that the customer support team can assist you efficiently.
Contact us
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
Chat
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
Online Request Forms
You can also send us a request via web form.
Shell Go+Shell Stations General Enquiries
Phone
For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:
Monday to Friday: 8.00AM to 5.00PM
Get phone number
Our experts are on Twitter from Monday to Friday: 8.00AM to 5.00PM for simple questions and quick queries.
Tweet us @ShellStationsUK