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Why am I missing transactions in my Shell GO+ Rewards account?

  • Updated

When you scan your Shell App, card or key fob, transactions will be visible in your transaction history, to find your transactions in your Shell App, click on more, click on Transactions. Please allow up to 48 hours for details of the transaction history to be updated in your account.

If you have completed a transaction and scanned your Shell App, card or key fob but it is still not reflected in your transaction history after 48 hours, please contact our Customer Service Team:

Live Chat: https://support.shell.com/hc/en-gb/requests/new

Phone: (+44) 0800 731 8888 - Press 2, our lines are open from 8.00AM to 5.00PM, Monday to Friday.

Email: gopluscscuk@shell.com

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For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5