Articles in this section

See more

Why am I missing transactions in my Shell GO+ Rewards account?

  • Updated

When you scan your Shell App, card or key fob, transactions will be visible in your transaction history, to find your transactions in your Shell App, click on more, click on Transactions. Please allow up to 48 hours for details of the transaction history to be updated in your account.

If you have completed a transaction and scanned your Shell App, card or key fob but it is still not reflected in your transaction history after 48 hours, please contact our Customer Service Team:

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact us via Shell Go+ Webform.

Was this article helpful?
16 out of 42 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.

Online Request Forms

You can also send us a request via web form.

UK Shell Go+ Rewards Enquiries

Shell Service Station Enquiries

UK Shell Recharge Enquiries