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My points balance has not been updated in my Shell GO+ Rewards account.

  • Updated

Points earned or exchanged are updated in real-time. However, there might be a delay due to connectivity issues, in which case your points balance will be updated within 48 hours. If the points still have not been updated after 48 hours, we kindly request you to re-login to your Shell GO+ Rewards account. If the issue persists, please contact our Customer Service Team.  

Live Chat: https://support.shell.com/hc/en-gb/requests/new

Phone: (+44) 0800 731 8888 - Press 2, our lines are open from 8.00AM to 5.00PM, Monday to Friday.

Email: gopluscscuk@shell.com

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Shell Stations General Enquiries

Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5