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My points balance has not been updated in my Shell GO+ Rewards account.

  • Updated

Points earned or exchanged are updated in real-time. However, there might be a delay due to connectivity issues, in which case your points balance will be updated within 48 hours. If the points still have not been updated after 48 hours, we kindly request you to re-login to your Shell GO+ Rewards account. If the issue persists, please contact our Customer Service Team.  

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact us via Shell Go+ Webform.

Email: gopluscscuk@shell.com

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