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Why didn’t I receive my Shell GO+ Rewards points when I used Pay at Pump?

  • Updated

We are working hard to fully integrate our mobile payment service into Shell GO+ Rewards. You may experience a delay in seeing your points appear in your points balance when using Pay at Pump. Please be aware that this delay can be anywhere between a 24 hour to 4 day (Friday- Monday) lapse time. 

If you need further help on this subject, please contact our Customer Service Team:

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact us via Shell Go+ Webform.

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