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Why didn’t I receive my Shell GO+ Rewards points when I used Pay at Pump?

  • Updated

We are working hard to fully integrate our mobile payment service into Shell GO+ Rewards. You may experience a delay in seeing your points appear in your points balance when using Pay at Pump. Please be aware that this delay can be anywhere between a 24 hour to 4 day (Friday- Monday) lapse time. 

If you need further help on this subject, please contact our Customer Service Team:  

Live Chat: https://support.shell.com/hc/en-gb/requests/new

Phone: (+44) 0800 731 8888 - Press 2, our lines are open from 8.00AM to 5.00PM, Monday to Friday.

Email: gopluscscuk@shell.com

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Shell Stations General Enquiries

Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5