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I did not receive my Shell GO+ reward after I exchanged my points. What do I need to do?

  • Updated

Please follow the steps below:

Step 1. Rewards that you can redeem instore will appear in the Rewards section of your Shell App or online account

Step 2. Partner e-gift cards will be emailed to the email address associated with your Shell GO+ Rewards account

Step 3. Contact the Customer Service Centre if you still cannot see your reward or e-gift cards.

Customer Service Centre:

Live Chat: https://support.shell.com/hc/en-gb/requests/new

Phone: (+44) 0800 731 8888 - Press 2, our lines are open from 8.00AM to 5.00PM, Monday to Friday.

Email: gopluscscuk@shell.com

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Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5