Articles in this section

See more

I did not receive my Shell GO+ reward after I exchanged my points. What do I need to do?

  • Updated

Please follow the steps below:

Step 1. Rewards that you can redeem instore will appear in the Rewards section of your Shell App or online account

Step 2. Partner e-gift cards will be emailed to the email address associated with your Shell GO+ Rewards account

Step 3. Contact the Customer Service Centre if you still cannot see your reward or e-gift cards.

Customer Service Centre:

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact us via Shell Go+ Webform.

Was this article helpful?
3 out of 17 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.

If you are a Shell Recharge customer, please note that live chat is currently not available for you.

Online Request Forms

You can also send us a request via web form.

UK Shell Go+ Rewards Enquiries

Shell Service Station Enquiries

Shell Recharge - On the Go Charging (Cards, Billing & Payment)

Shell Recharge - For chargepoints at home or at business locations