Articles in this section

See more

Some of my Shell GO+ Rewards transactions are not showing in my transaction history, why is this happening?

  • Updated

All transactions at participating service stations where your Shell GO+ Rewards barcode was scanned, should appear in your transactions history.

Please make sure to scan your Shell App, card or key fob upon checkout to earn points. Members will not earn points if they don’t scan their Shell App, card or key fob and points cannot be added after payment. 

If your transaction does not appear within 48 hours please contact our Customer Service Team:

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact us via Shell Go+ webform.

Was this article helpful?
35 out of 75 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.

If you are a Shell Recharge customer, please note that live chat is currently not available for you.

Online Request Forms

You can also send us a request via web form.

UK Shell Go+ Rewards Enquiries

Shell Service Station Enquiries

Shell Recharge - On the Go Charging (Cards, Billing & Payment)

Shell Recharge - For chargepoints at home or at business locations