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Some of my Shell GO+ Rewards transactions are not showing in my transaction history, why is this happening?

  • Updated

All transactions at participating service stations where your Shell GO+ Rewards barcode was scanned, should appear in your transactions history.

Please make sure to scan your Shell App, card or key fob upon checkout to earn points. Members will not earn points if they don’t scan their Shell App, card or key fob and points cannot be added after payment. 

If your transaction does not appear within 48 hours please contact our Customer Service Team:

Live Chat: https://support.shell.com/hc/en-gb/requests/new

Phone: (+44) 0800 731 8888 - Press 2, our lines are open from 8.00AM to 5.00PM, Monday to Friday.

Email: gopluscscuk@shell.com

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Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Monday to Friday: 8.00AM to 5.00PM

Get phone number 0800 731 8888
For electric vehicle Shell Recharge, press 1
For Shell Go+ reward programme, press 2
For general questions or to tell us more about your mobility site experience, press 3
For questions related to Shell Energy, gas, electricity, or broadband, press 4
If you are a driver and a FLEET Shell card holder, for questions regrading PIN number, card balance or issues with payment, press 5