If you’ve lost your card, you can block it directly in the Shell App:
1. Open the Shell App
2. Go to the ‘More’ menu
3. Tap ‘Shell Recharge Cards’
4. Select the card you want to block
5. Tap ‘Report an issue’
6. Choose ‘Block card’
Once blocked, you can order a replacement card in the same section of the Shell App.
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For more information, feel free to chat with our team using our Live Chat feature.
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Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
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You can also send us a request via web form.
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