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  1. Shell Support
  2. Shell Recharge
  3. Electric Charging in the Shell App

Electric Charging in the Shell App

  • I am unable to activate my Shell Recharge charge card.
  • Does the Shell App provide cross-border roaming ?
  • How do I use the Shell App to recharge my EV car ?
  • What EV features are available in the Shell App ?
  • How can I change my vehicle preference?
  • After registering and logging in, I was asked to select my vehicle type: Fuel or Electric. Why is this information required?
  • My card is on its way, can I still charge in the mean time?
  • I'm trying to charge using the Shell App, but have no internet connection. What now?
  • How do I charge my EV away from home?
  • How and where can I charge abroad?
  • How do I know which charge points are available when I'm abroad?
  • How is VAT calculated?
  • Are the costs shown in the transaction history inclusive of VAT?
  • Will I still be able to view my previous transactions and charging history?
  • How much historical transaction data can I find under the Shell Recharge Transactions section?
  • What information can be found under the Shell Recharge Transactions section?
  • How can I delete my payment method from the Shell App?
  • Can I use the same debit/credit card to pay for fuel and EV charging?
  • How can I change my payment method?
  • Where can I view my invoices?
  • I've lost my Shell Recharge card, how do I block it?
  • How do I order and activate my charge card?
  • How do I activate my charge card?
  • Does the Shell App show real time availability?
  • Where do I download the Shell App?

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