Shell Go+
- How Does Shell Go+ work?
- I don’t have the Shell app, how do I activate my Shell Go+ rewards?
- Can I use more than one reward on a single transaction in Shell Go+?
- Is the Shell Go+ programme available in all Shell Sites?
- Can my Shell Go+ visit be counted if I have used up a reward or offer within the same transaction?
- My Shell Go+ transactions have not updated properly so I have not been awarded my visit. What should I do?
- Why did I not get a visit in my Go+ tracker when I used Pay at Pump?
- I did not receive my fuel reward even after 10 visits. What do I need to do?
- I forgot to bring my mobile phone, or Shell Go+ card/key fob. Is there another way to have my reward redeemed?
- I forgot to bring my mobile phone, card and key fob. Is there another way to have my visit counted?
- The Shell Go+ visit tracker did not reset after 10 visits and it is stuck there. What can I do?
- I have the Shell app but would like to also have a Shell Go+ card or keyfob, what do I need to do?
- It has been more than 2 weeks and I still have not received the Go+ card/key fob. What should I do?
- I lost my Shell Go+ card. How do I order a new one?
- Can I order the card and key fob using the app?
- Why has my key fob, my Shell Go+ card and my digital Shell Go+ barcode all got different numbers on them?
- Do I need to put in my vehicle registration on the 'Order Shell Go+ card' page?
- Why can I no longer log into my Shell Go+ account via Facebook?
- I have received an email saying my Facebook login has been removed, what should I do?
- Does my Shell Drivers' Club registration apply to Shell Go+?
- Can I still use rewards that have already expired?
- My Shell Go+ reward has just expired as I walked into the shop to pay. Can I still use it?
- I was away and when I got back my Shell Go+ reward had expired. Can I still get it?
- My Go+ account is showing a free item but you don't have any left. Can I have something else instead?
- My Shell Go+ account in the Shell app shows that I can have a coke for free but there are none left. Can I have money in lieu?
- I'm a Shell Go+ member and I need a copy of one of my receipts. Where can I get it?
- Some of my Shell Go+ transactions are not showing in my transaction history, why is this happening?
- During a transaction, I had my Shell Go+ barcode scanned, completed making a payment but forgot to activate an offer. Is there still a way to redeem it?
- Can I use a Shell Go+ fuel reward to purchase fuel of higher value than the reward?
- Can I redeem Shell Go+ rewards if I choose to use a commercial fleet card to pay for a transaction?