Shell Go+
- Why did I not get a Qualifying vists in my Go+ tracker when I used Fill up & Go?
- Does my Shell Drivers' Club registration apply to Shell Go+?
- I did not receive the guaranteed fuel reward even after 10 visits. What do I need to do?
- The Shell Go+ visit tracker did not reset after 10 visits and it is stuck there. What can I do?
- My Shell Go+ transactions are not updated properly. For example, I have visited the site 8 times however it just shows 7 on the app. What can I do?
- I'm a Shell Go+ member and I need a copy of one of my receipts. Where can I get it?
- My Shell Go+ reward has just expired as I walked into the shop to pay. Can I still use it?
- I don’t have the Shell app, how do I activate my Shell Go+ rewards?
- I have the Shell app but would like to also have a Shell Go+ card, what do I need to do?
- I lost my Shell Go+ card. How do I order a new one?
- My Shell Go+ account in the Shell app shows that I can have a coke for free but there are none left. Can I have money in lieu?
- I was away and when I got back my Shell Go+ reward had expired. Can I still get it?
- Some of my Shell Go+ transactions are not showing in my transaction history, why is this happening?
- Can my Shell Go+ visit be counted if I have used up a reward or offer within the same transaction?
- Can I use a Shell Go+ fuel reward to purchase fuel of higher value than the reward?
- Can I use more than one reward on a single transaction in Shell Go+?
- I don’t have the Shell app but would still like to activate Shell Go+ rewards. How can I do that?
- Can I convert my Shell Go+ rewards to items of equal value during redemption?
- Can I convert my Shell Go+ rewards to cash?
- Can I still use rewards that have already expired?
- I made 2 qualifying transactions in a short period of time but it only recorded 1 visit
- Is there a limit to the number of visits per day that can be credited to my account?
- I forgot to bring my mobile phone, or Shell Go+ card/key fob. Is there another way to have my reward redeemed?
- I forgot to bring my mobile phone, card and key fob. Is there another way to have my visit counted?
- What do I need to do for my purchase to be counted as a qualifying visit?
- Where can I view my Shell Go+ transactions?
- The Shell Go+ programme is not available at the station near me. How can I partcipate in the loyalty programme?
- Is the Shell Shell Go+ programme available in all Shell Sites?
- I am a current Shell Drivers' Club user. How can I join the new Shell Go+ programme?
- Can I order the card and key fob using the app?